So you've Traced your game and looked at the results, but your Tracer is missing data. What happened?
1. Are you sure you uploaded all your Tracer data? A bad connection with your Trace case can result in a Tracer not connecting and/or uploading properly.
2. Your Tracer turned off during gameplay due to the power button being pressed accidentally.
3. Your Tracer turned off during gameplay due to the battery running out. Make sure you charge all your Tracers completely between games.
Feel free to contact us at firstname.lastname@example.org and we will help you figure out what happened to your data.
I'm really sorry to hear that your daughter's data was not found. Please see the three reasons above as the most likely answer.
You're likely looking at a clip, which is why you're only looking at part of the game. Please see this article on more information on how to navigate playlists: https://q.traceup.com/t/y7jf39/navigate-your-trace-game-resultsReply
Thank you for your response. The first I recieved, after several attempts. I will have the Team Manager contact you for a refund. I am only asking that I receive back the portion that I paid for the service. As for the full game footage, as you must know, because of the camera used, and its perspective, it's nearly worthless. TyReply